Description
Improve your listening skills, improve your career, and be a more valuable asset to your company and your clients. The ideas in this course can help you communicate better by listening better. We cover ideas that you can incorporate right away. You can improve your active listening skills, show people you care about them and their message, and have better relationships.
Learning Objectives
Upon completion of this program, participants will acquire these:
- Learn how to improve your listening skills and be a more valuable asset to your company and clients
- Help you communicate better by listening better
- Learn how to improve your active listening skills and show people you care about them and their message
- Have better relationships with people help improve your career
No prerequisites are required. Beginner friendly.
Key Contents
Module 1: The Art of Listening
Why The Need To Listen
Optimise Your Listening
Purpose of Listening
Poor Listening
Effective Listening
Module 2: Improve Your Active Listening Skills
Active Listening
A Listening Mindset
Body Language
Eye Contact
Tone
Responding During a Conversation
Taking Notes
Personal Debrief
Biting Tongue
The Power of Follow-up
Pause and Plan
Module 3: Active Listening Tips
The 5 Step System
11 Steps to Become a Good Listener
Active Listening at a Conference
Active Listening on a Phone Call
Active Listening on a Webinar
Active Listening When You Are Accountable
Active Listening at a Restaurant
Module 4: Helping Others Listen to You
Create the Right Environment
Help Focus on Your Message
State Your Expectations
Help the Depth of Understanding
Have the Right Amount of Information
When You Are Present
Help with the Follow-up
Module 5: Practical Exercises
Group Activities/Role Play
Methodology
- Interactive and Engaging Learning
- Video/Audio presentations
- Brain-friendly Interactive Lecture
- Practical Exercises
- Group Activities
- Role Play
- Case Studies
Certificate of Completion will be provided.
Hardcopy of Training Materials will be provided.
Course Fee: RM 2000.00 / Pax (Nett)
Training Method: Face To Face (Public)
Time: 09.00 AM – 05:00 PM (1 Days)
Email: info@aliacademy.com.my
